Terms & Condition
- Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
- Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
- If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.
- The cardholder must retain a copy of transaction records and FLWR STUDIO DMCC policies and rules.
- We accept payments online using Visa and MasterCard credit/debit card in AED
- FLWR STUDIO DMCC (Flwr Studio) maintains the https://www.flwrstudio.net Website ("Site").
- We will not trade with or provide any services to OFAC and sanctioned countries.
- User is responsible for maintaining the confidentiality of his account.
- All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
- The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
- https://www.flwrstudio.net takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However https://www.flwrstudio.net (website) cannot guarantee the security of any information that is disclosed online.
- https://www.flwrstudio.net is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
Cancellation & Refund Policy
- In the event that transaction error has occurred while making the payment, a refund in most cases will be issued to the same credit card you used for the original purchase.
- Additionally, if you wish to cancel or change your order you can email us on firstname.lastname@example.org
- Cancellations must be provided within 24-hours of the delivery date ( this is subject to specific and/or unproduced boxes only and not orders deemed as bulk)
- Cancellations after cash payments have been made shall be compensated with a credit note valid for three months of the issuance date (this is subject to specific and/or unproduced boxes only and not orders deemed as bulk).
- No cash refunds.
- All other rights, including copyright, in this website, are owned by Flwr Studio. Any use of its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Flwr Studio.
- We deliver our flower boxes to all cities in UAE.
- Delivery fees outside Dubai will be a flat rate of AED 105.
- Shipping will be done by FLwR Studio.
- To avoid problems or delays with delivery, please ensure that you have included the full address details, including telephone number, along with your contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
- Please note that where the concerned is unable to find someone to accept delivery, or make contact or if the recipient fails to make contact in good time we reserve the right to charge for re-delivery to that or an alternative address.
- Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day.
- Same day delivery applies in all cities in UAE provided order is placed before 11am. Delivery time will depend on the location.
- We shall not be liable for any failure to deliver in cases deemed as reasonable occurrences such as; unforeseen weather conditions or civil issues.
- Prices are not inclusive of delivery.
- Please note that from time to time, product prices may vary due to seasonal demands.
- All products are subject to availability.
- Some flower and plant products may be harmful in the case of allergens or poisonous to certain animals hence we do not accept responsibility in these cases.
- Once the payment is made, the confirmation notice will be sent to the client via email and sms within 24 hours of receipt.